GENERAL INFORMATION

  • Ortopad does not assume liability for user compliance with state law or product instructions for use.
  • We reserve the right to refuse orders and correct pricing and/or content errors in any of our sales and marketing materials.
  • All products are subject to manufacturer’s instructions and warranties. Ortopad does not provide any additional warranties.
  • Prices and item availability are subject to change without notice.

ORDER PROCESSING

  • All incoming orders are typically shipped the next business day.
  • All orders are shipped standard 3-10 business day shipping. Additional shipping charges will apply for next day, 2 day or 3 day service.

PAYMENTS

  • Visa, MasterCard, and American Express accepted online.

RETURN GOODS POLICY

  • For returns, please call Customer Service at 1-877-678-3464.
  • No merchandise is acceptable for return without original packaging, package insert, and product in resaleable condition.
  • If merchandise is damaged during shipment or there are discrepancies in your order, you must notify us within three (3) business days.If no notification, order is assumed to be correct.
  • Defective merchandise must be returned for replacement or credit within 30 days.
  • No products may be returned after 30 days from date of purchase.
  • A credit will be forwarded following final disposition of returned merchandise.
  • Special order items are not returnable.